Support
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Questions about permit readiness, tracking, billing, or your account? Send us a message and a real person will get back to you.
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support@permitnex.comResponse time
Within 1 business day
Mid-analysis question?
Include your project address and permit type in your message so we can look into the exact details faster.
Frequently asked questions
Where the permitting authority supports it, yes, and only after you review exactly what will be sent and authorize it. Connecting your portal account never submits anything. Where the authority needs your signature in its own portal, a payment or a paper delivery, PermitNex prepares everything and shows you that step; each project shows what its authority supports.
No. It is a pre-submission risk analysis to help you catch issues early. It is not an official permit approval, denial, or government determination. Always verify with the permitting office for your property (Miami-Dade County or your city).
After you submit to the county, we track your permit status using public Miami-Dade records and email you plain-language updates as it moves toward approval.
Yes. Cancelling stops your plan from renewing, and you keep access until the end of the period you have already paid for. Payments for the current period are not refunded, apart from refunds under our accuracy guarantee. For billing questions, reach out using the form below and we will help.